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Frequently asked questions

Does PlexSub replace Plex?​

No. PlexSub manages processes around Plex; it does not serve or play media.

Does PlexSub include Jellyfin or Emby?​

No. It can integrate with Jellyfin or Emby when you already run them.

Do I need Seerr or Overseerr?​

Not always. PlexSub can use Seerr/Overseerr/Jellyseerr or native Requests, depending on your installation.

What are native Requests?​

They are PlexSub's own request engine. It can use language/region preferences, quotas, and approval flows when configured by an administrator.

Can I try PlexSub without real data?​

Yes. Use Demo Mode and do not mix real tokens, users, or backups into it.

Which port does PlexSub use?​

5000 by default.

Should I expose PostgreSQL?​

No. Keep PostgreSQL internal and off the internet.

What is APP_BASE_URL?​

It is PlexSub's real public URL and must match the URL users open.

What if I lose APP_SETTINGS_ENCRYPTION_KEY?​

PlexSub will be unable to decrypt stored service secrets. Keep it with the same care as a critical password.

Can I change the logo and colours?​

Yes, from Branding and portal settings.

Can I use it on mobile?​

Yes. Review the mobile view before opening it to users.

How do I update?​

docker compose pull app
docker compose up -d --force-recreate app

Create a backup first.

What does docker compose down -v delete?​

It removes volumes, which can include the database, backups, and uploads.

Where can I find errors?​

docker compose logs app --tail 120
docker compose logs db --tail 80

Can I publish PlexSub on the internet?​

Yes: use a reverse proxy, HTTPS, the correct APP_BASE_URL, secure cookies, and do not expose PostgreSQL.

What should I back up?​

The database, uploads, backups, and .env. Also preserve APP_SETTINGS_ENCRYPTION_KEY.

Can I use postgres:latest?​

No. Use a fixed version; current fresh installations use postgres:18.4-alpine.

How is privacy protected?​

Use HTTPS, keep secrets outside Git, and use encrypted credentials configured through Admin Settings. Final privacy also depends on how you manage your server, backups, permissions, and external providers.